Reference

Legal Terms That Govern Your Account

These terms set out the rules between you and jomkiss1 when you access our lobby, fund your account via Touch 'n Go eWallet, Boost, or GrabPay, and use any service we offer.

Account RulesUser RightsData HandlingJurisdiction-Dependent AccessContact Paths
jomkiss1 Legal Terms That Govern Your Account
HOW WE HANDLE THIS

Data, Security and Account Integrity

We handle your account data with care and keep it only as long as necessary for the purposes it was collected. Here is what that means in practice across the four areas that matter most to your account.

Data Retention

We retain your account and transaction records for the period required by applicable law. Once that period ends, records are deleted or anonymised. You may request a copy of your data at any time through the Help Centre.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings link in your account footer.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice activity you did not authorise, contact live chat immediately — we can freeze the account while we investigate.

Requesting Changes

To update your registered details, correct inaccurate data, or request account closure, submit the request via email or live chat with your account ID. We process verified requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about your rights, a data request, or a dispute under these terms, our support team handles legal and account queries through the channels below. We aim to acknowledge formal requests within one business day.

Live Chat Open the chat widget from any page in your account dashboard. Legal and account queries are routed to the right team from there — no separate form needed.
Email Support Send your legal query or data request to our support address listed in your account settings. Include your registered account ID so we can locate your record quickly.
Account Help Centre The Help Centre in your account menu covers common legal questions — account closure, data access, and dispute steps — with written answers you can reference at any time.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about how our legal terms work, what rights you hold, and how to act on them.

These terms apply to anyone who opens an account and accesses our platform where local law permits. Eligibility depends on your jurisdiction — it is your responsibility to confirm that participation is lawful in your location.

Yes. Submit a data access request via email or live chat with your account ID. We will provide a copy of the data we hold within the timeframe required by applicable law.

Contact us through live chat or email with your account ID and the transaction reference. We log every dispute and respond with a written outcome. If you are unsatisfied, the escalation path is described in your account Help Centre.

We retain records for the period required by law after closure, then delete or anonymise them. You can request confirmation of deletion once the retention period has passed by contacting support.

No. The payment method — whether Touch 'n Go eWallet, GrabPay, Boost, or FPX — does not alter your account terms. The same rules apply regardless of how you fund your account.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after the notified date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.